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Adobe Acrobat Troubleshoot Activation

  1. Download & Install Adobe Creative Cloud (If already installed, skip to step 2)

    • Download Link: https://creativecloud.adobe.com/en/apps/download/creative-cloud

    • Find Creative_Cloud_Set-Up.exe in the Chrome download section (bottom of the browser), or find it where you save your downloads.

    • Launch the installer and follow the prompts to set up the Creative Cloud app.

    • Once the installation completed, the Adobe Creative Cloud Window will automatically open
  1. If Adobe Creative Cloud is not open, then open the Adobe Creative Cloud Application via the start menu
  1. Go to the "File" menu and click "Exit Creative Cloud"
  1. Again, open the Adobe Creative Cloud Application via the start menu.
  1. Click on the Account icon on the top right. Then choose to sign out. Once signed out a login screen will appear.
  1. At the Sign in window, type in exactly "ucla.edu" (without the quotes) in the "Email address" field and click the [Continue] button. DO NOT use the Continue with Google option or input an email address.
  1. Logon with your Single Sign-On (SSO). Your SSO is your UCLA Logon ID.
  1. You will be presented with a menu asking you to choose the authentication method
  1. Select the option to proceed with authentication.

  1. Open Adobe Acrobat, You'll then be prompted to Sign In. Click Sign In

  2. Select Continue. (Your Adobe Acrobat is now Activated)